FAQ


SECTION 01: CUSHIONS

Why do people use floor cushions instead of regular seats?

Floor cushions provide a healthy, versatile way to sit. They promote an active, upright posture, and can be stowed, washed, customized, and easily transported. The size of our living spaces has decreased rapidly over recent decades, but we do far more at home now: working, studying, caring for kids, hosting, eating, relaxing, socializing. Solum is a response to these new living conditions, to integrate sitting with a healthy life.

Where is the cushion made?

Our cushions are handmade in Vancouver, Canada. All materials are sourced in Canada. When you purchase a Solum, you make an investment in a quality, ethical North American business.

What is the cushion filled with?

Our cushions are filled with organic, Canadian-grown buckwheat hulls. Find out more about buckwheat hulls here.

Why do you use buckwheat hulls?

Buckwheat hulls have a triangular shape that allows them to fit together in a tight, lattice-like pattern. This pattern provides fantastic support while allowing for flexibility, comfort, and ventilation inside the cushion. The shape of the hulls gives them a distinct advantage over synthetic filling materials. In addition, by using an organic agricultural by-product we are keeping potentially toxic synthetic filling materials out of landfills and your home.  

Are your buckwheat hulls organic?

Yes!

How heavy is the cushion?

The cushion weighs in at just over 6 lbs or 2.7 kg or 0.4 stone. The first time you heft a Solum cushion you’ll be pleasantly surprised by its weight and sturdiness.

How big is the cushion?

Our cushion measures 13 inches in diameter and roughly 5.5 inches in height. 

Is the cushion washable?

The Intentful Cushion's removable cover is washable on a cold, light cycle or by hand. Care instructions are provided with your purchase. The Mindly cushion should be spot-cleaned only.

How long will the cushion last?

With good care, your Solum will last many years. After prolonged use (typically a couple of years) the buckwheat hulls in your cushion may become less elastic, so we offer a one-time free top-up of buckwheat hulls to Solum cushion owners. 

Can my cushion get wet?

No! The buckwheat hulls in your cushions like to be dry. If you happen to get a little bit of moisture on your cushion, don’t sweat it. Just place it in the sun to allow the moisture to evaporate.

Can I replace the outer cover?

Yes, our Intentful Cushion is designed with an interchangeable outer cover. This means you can purchase additional covers for your Intentful Cushion, giving you the flexibility to change your cushions colour whenever it feels right.


SECTION 02: ORDERS

Where does Solum ship to?

We ship anywhere in the United States and Canada. Check out our shipping policy for more information. If you love our products but we don’t serve your area, contact us and we can explore options to get a Solum cushion to you.

How long will it take for my cushion to arrive?

Shipments to the United States typically take 2-4 business days, and shipments to Canada typically take 2-14 business days. A tracking number for your cushion is provided after checkout.
 

Can I place wholesale orders?

Yes! Email us at wholesale@solumcushion.com to let us know what you’re looking for. 
 

Can I place custom orders?

Depending on the nature of the order, we’ll consider helping you with your custom needs. Email us at custom@solumcushion.com with your specifications and we’ll get back to you within one business day.
 

Can I return my cushion if I’m not happy with it?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Check out our refund policy for more information.